Products sold and the contents on this website are produced with the greatest care. Products are however neither retaken, nor exchanged. We listen to our customers, and care to understand their needs; do not hesitate to contact us. When ordering/purchasing a product, the customer takes the responsibility for its use.
All products are not for sale or use to persons under the age of 18.
Phytocloud SA cannot be held responsible for the accuracy, completeness of the medical tendencies relating to the products at the disposal of customers. The use of the contents of the website and the products is carried out at the risk of the customer.
The articles published on the website reflect the opinion of their respective author. Internet sites linked by hypertext links are exclusively the responsibility of their respective owners. Phytocloud SA has no influence on the current and future content of such sites and does not claim any ownership of such content. The copyright for the content published here belongs to Phytocloud SA. Content can be transmitted by extracts, free of charge and by at least mentioning their source, as we do on each of our articles.
The Swiss Federal Act on Data Protection (FADP) provides the legal basis for customer data protection. By creating an account on our websites, you agree to provide a minimum of information so that the commercial exchange can take place, and so you can receive our products at home.
Prices are set in Swiss francs (CHF) and/or in other convertible currencies. Swiss VAT is included but shipping costs are not. We reserve the right to change the price list and conditions of dispatch at any time without notice.
Payment can be made by credit card (VISA, MasterCard, Amex) by PostFinance (E-Finance & Postcard Switzerland), electronic wallet (Twint & Masterpass) or bank transfer. The payment must be made in every case before shipping.
The shipping period begins upon reception of payment until the goods are shipped. The products, if they are in stock are shipped within a few days (1 or 2 working days) to the address specified by the customer. Otherwise, the customer will be informed by email of the exact shipping date. International orders shipping delay, will depend of local agency. All packages are mailed from Switzerland.
With Registered (R), the person entitled to accept must sign for the parcel for delivery to confirm receipt.
Without Registered (R), the person accepts not to have to sign for the parcel; there is therefore no confirmation of receipt.
The delivery period starts when the parcel is shipped, until it is delivered, which depends on the carrier. Our packages all have a tracking number, included in the shipping costs, which is also the proof of delivery.
exchanges and right of return
If you return the goods acquired within 10 days (with a tracking number as proof of dispatch), not opened, in perfect condition and in its original packaging, we will refund the purchase amount, excluding shipping costs. The return postage is also your responsibility.
Swiss law applies to all trade relations with Phytocloud SA. The exclusive court for all procedures is Geneva. Mandatory places of jurisdiction provided by law remain reserved. General conditions in French are binding (this is the English translation).
This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using our Site you agree to the collection and use of information in accordance with this policy.
Information Collection And Use
While using our Site we may ask you to provide us with certain personally identifiable information which can be used to contact or identify you. Personally identifiable information may include, but is not limited to: your name; Personal Information; Log Data. Like many site operators, we collect information that your browser sends whenever you visit our Site.
This Log Data may include information such as your computers Internet Protocol & IP address; browser type; browser version; the pages of our Site that you visit; the time and date of your visit; the time spent on those pages and other statistics. In addition we may use third party services such as Google Analytics that collect, monitor and analyze this … The Log Data section is for businesses that use analytics or tracking services in websites or apps, like Google Analytics.
We may use your Personal Information to contact you with newsletters; marketing or promotional materials and other information.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computers hard drive. Like many websites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security due to the nature of the process.
ch. des Aulx 14
+41 77 434 45 49